In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
eDesk's Round Robin feature automatically assigns tickets to your Support Agents, sharing the workload across the team and maximizing efficiency. Before…
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
AI automations allow you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
You can select the Sending mode for email channels to determine the From address of messages sent from eDesk. This help file will guide you…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
