In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Message Rules in eDesk tell the inbox to automatically perform actions such as tagging and routing messages based on the conditions you decide.…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
eDesk's Round Robin feature automatically assigns tickets to your Support Agents, sharing the workload across the team and maximizing efficiency. Before…
You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
Use eDesk's Message Rules to automate ticket management, giving your team more time to deliver 5 star customer support. This help file provides…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
In this video, we will demonstrate how you can easily link your Amazon account to eDesk.
