Resolving Tickets (video)

Understanding Closed Tickets in eDesk

Identifying gaps in your Procedures

Managing ticket statuses

Mark Waiting tickets as Resolved after a certain amount of time 

Changing the ticket status and scheduling a message response

eBay Return Cases

Troubleshooting: Ticket status changing automatically

Restricting user permissions for eBay cases

Troubleshooting: Message not displaying properly

Deleting Tickets

Troubleshooting: Why is my reply not sending in eDesk?

Troubleshooting: Message Rules not working

Close Amazon tickets with a No Response Needed template

How to Read/Unread Tickets