You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
AI Automation allows you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
We understand that each person works differently therefore we made it very easy to customize settings in eDesk. In this help file, we’ll…
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
Customer support in one place, not all over the place! Get started with eDesk now!
Tickets have different statuses through their journey from new to resolved, each helping you to keep your mailbox organized. There are multiple…
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
Is your Mailbox filling up with lots of resolved tickets that take up space and are no longer relevant? This help file will show you how…
Buyers can perform a lot of different actions whenever they placed an order on eBay: start a return or refund request, cancel their order, etc... Whenever…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
