We understand that each person works differently therefore we made it very easy to customize settings in eDesk. In this help file, we’ll…
You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
This help file highlights the difference between tickets that have been read (physically opened) and unread by an agent. Before you start You’ll…
The eDesk Mailbox is highly configurable and it's super easy to set it up to suit your requirement. This help file will guide you through…
The Feedback Dashboard gives you access to powerful insights and data helping you review your performance with the Feedback add-on. This…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
Sometimes it can happen that payment cannot be taken for your monthly/annual subscription and as a result, the service might get interrupted. This…
Is your Mailbox filling up with unnecessary spam or system messages from your marketplaces? This help file will show you how to display only…
Email forwarding will allow you to automatically forward emails from your support email address to your eDesk account. This help file will…
Klaviyo is a cloud-based marketing automation and email marketing tool that helps businesses create personalized, targeted campaigns and manage…
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, and…
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
Set up CSAT to request feedback from customers after their support ticket has been resolved. Once a ticket has been resolved by an Agent, a message…
Create tickets in eDesk to deliver proactive support to your customers, and keep all your correspondence together by sending external emails…
