Whether you've forgotten your password or you just want to change it, don't worry. It's a very simple and secure process! This help file…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
Whether you've forgotten the email address you registered your account with or you just want to change it, don't worry. It's a very simple…
Manage your customer's expectation by setting up eDesk to auto-respond to any messages that arrive when your offices are closed for a holiday. This…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
Dark mode makes working on eDesk easier on your eyes by using a darker theme for the app's user interface, which reduces the amount of light…
This help file will guide you through what actions to take if you have issues with Social Media in eDesk. Before you start You…
Did you know that you can customize the information that's shown in your Mailbox, and also control the way information is displayed? This…
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
Auto-Replies are a type of auto-responder in which eDesk replies automatically to customer messages that arrive after your office has closed…
