eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
The Orders tab will allow you to see all of the orders placed on the marketplaces and channels you have connected to eDesk as well as their…
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
Create tickets in eDesk to deliver proactive support to your customers, and keep all your correspondence together by sending external emails…
eDesk's powerful Mailbox gathers all your customer's interactions across all the different platforms into one single inbox.
You can select the Receiving mode for email channels to determine how you want your messages imported in eDesk. This help file will guide…
The Feedback Dashboard gives you access to powerful insights and data helping you review your performance with the Feedback add-on. This…
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
