Sometimes people from outside your support team, such as managers and colleagues from other functions of the business might want to access eDesk…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
This help file highlights the difference between tickets that have been read (physically opened) and unread by an agent. Before you start You’ll…
We’ve redesigned the xSellco Insights mobile app, giving it a new look and feel, as well as a new name - eDesk Insights. This help file…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
Ensure you're compliant with Amazon's restrictions on Buyer-Seller messaging by using one of our Custom Feedback rules. This help file describes…
eDesk's revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your…
eDesk's powerful Mailbox gathers all your customer's interactions across all the different platforms into one single inbox.
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
Did you know that you can customize the information that's shown in your Mailbox and also control the way information is displayed? This…
The eDesk Mailbox is highly configurable and easy to set up to suit your requirements. This help file will guide you through the different…
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
