eDesk Feedback will help you improve your online brand reputation. It helps you target positive feedback and reviews with smart selective requests…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
The Feedback Dashboard gives you access to powerful insights and data helping you review your performance with the Feedback add-on. This…
In eDesk Feedback, the Overview page is now the Feedback landing page. It shows current, relevant, actionable information at a glance. This…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Favouriting tickets is an easy way to keep important queries in one place so that you can access them quickly. This help file will show you…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
Amazon continues to tighten their policy on Buyer-Seller Messaging; therefore it is important to ensure you are not exceeding the allowed quota…
The Trustpilot integration allows you to request feedback based on the orders you received from your marketplaces and webstores (Shopify, BigCommerce,…
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Learn how well your Chatbots are serving your customers with eDesk's handy CSAT (customer satisfaction survey) feature, which automatically asks…
