In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Microsoft has recently moved to modern authentication (OAuth 2.0 token-based authorization). This has many security benefits and improvements…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
Customer support in one place, not all over the place! Get started with eDesk now!
In this video, we will demonstrate how you can easily link your Shopify account to eDesk.
Creating and customizing Feedback Rules allows you to request feedback and reviews from your buyers. This help file will guide you through…
