Creating Procedures for your AI Agents

Tell your AI Agent how to auto-reply by providing it with Procedures

Identifying gaps in your Procedures

Examining key nodes

Creating and editing chatbots

Using Message Rules in eDesk

The 5 step guide to setting up your eDesk Mailbox

Using Profiles to set up AI personalities for your Chatbots and Smart reply

4 ways to use the powerful eDesk API!

Common uses of Message Rules

Changing the ticket status and scheduling a message response

Creating tickets (video)

Setting up your AI Agents

Creating Instructions for your AI Agents

Auto-responding to messages containing keywords