In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Microsoft has recently moved to modern authentication (OAuth 2.0 token-based authorization). This has many security benefits and improvements…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
Tickets have different statuses through their journey from new to resolved, each helping you to keep your mailbox organized. There are multiple…
AI Classifications enhance your support experience by automatically categorizing customer queries, enabling personalized and accurate responses. This…
AI instructions allow users to define how the AI functions, allowing for more control over customer interactions and response content. This…
