You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
If you use a contact form on your website or webstore, maybe you noticed that the system messages are imported in eDesk without the customer's…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
When joining eDesk, it's a good idea to make sure that any previous software tools you were using are no longer trying to update your Amazon…
Creating ready-to-go templates to help your teams deliver expert customer support in record time! This help file will review the possible…
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
