Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…
Whether you've forgotten your password or you just want to change it, don't worry. It's a very simple and secure process! This help file…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
Want to contact your Amazon customer? Amazon has strict rules for Buyer-Seller messaging, which stipulate that sellers may only send Permitted…
Take your customer care to the next level with eDesk’s Live Chat! It’s quick to set up and customers love the real-time support you can provide. This…
Did you know that you can customize the information that's shown in your Mailbox, and also control the way information is displayed? This…
This help file will guide you through all the recent changes required to remain compliant with Amazon. If you're not sure about ALL the guidelines…
We understand that you may want to change the ticket status manually because you know further action will be required to solve the ticket later…
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. Let's find out more! This…
Use eDesk's Message Rules to automate ticket management, giving your team more time to deliver 5 star customer support. This help file provides…
The bulk edit options in eDesk will allow you to perform an action on multiple tickets in one go, allowing you to save time and be more efficient. Before…
Discover eDesk AI's classifications and learn how they can enhance your support experience by providing personalized and accurate responses to…
