You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
If you use a contact form on your website or webstore, maybe you noticed that the system messages are imported in eDesk without the customer's…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Sometimes it can happen that payment cannot be taken for your monthly/annual subscription and as a result, the service might get interrupted. This…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
This help file will guide you through what actions to take if your messages are not displaying properly in eDesk. Before you start You…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
When joining eDesk, it's a good idea to make sure that any previous software tools you were using are no longer trying to update your Amazon…
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
Webinar: eDesk 101 Get to know your Customer Success Manager and your new tool in our live webinar. You’ll be guided through eDesk by…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
