eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Shopware is a leading ecommerce system and used by some of the largest European brands, retailers and manufacturers across B2C and B2B industries. Connecting…
The Search Download feature allows you to download a list of tickets generated using the filter inside the Mailbox. The columns are defined by…
Take your customer care to the next level with Live Chat! It’s quick to set up and customers love the real-time support you can provide. This…
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
We're committed to providing the highest standards of security to our eDesk users. That's why eDesk supports Two-Factor Authentication (2FA),…
Create a rule-only template to send acknowledgements to your customers when your Support Agents are under pressure. This help file will guide…
Check out these example uses for Rule-Only templates, and adapt them to your business needs. This help file will guide you through how to…
