eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Whether you're a small start-up or a very large corporation, eDesk offers a wide range of plans to suit your business needs and help you grow. This…
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
eCommerce has accelerated massively over the last year. As shopping habits have been forced online, new habits have formed, and this trend shows…
eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
Create a rule-only template to send acknowledgements to your customers when your Support Agents are under pressure. This help file will guide…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
