The eDesk Mailbox is highly configurable and it's super easy to set it up to suit your requirement. This help file will guide you through…
eDesk's new generation AI Translation enables your business to expand into new geographies without mastering or even knowing the language - allowing…
Grow your business and support international markets in any language with eDesk’s Auto-translation feature. This help file will explain…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…
eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
Check out these example uses for Rule-Only templates, and adapt them to your business needs. This help file will guide you through how to…
Create a rule-only template to send acknowledgements to your customers when your Support Agents are under pressure. This help file will guide…
Your business has chosen eDesk for their eCommerce Helpdesk, and an Admin user within your business has sent you an email that invites you…
eDesk Talk enables you to support customers that prefer to get help via a phonecall. And if you're not available when they ring, you can set…
Message Rules in eDesk tell the inbox to automatically perform actions such as tagging and routing messages based on the conditions you decide.…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
