Nodes are the actions that make up the flows in your chatbot. Examples of nodes are 'Send message to customer' or 'Transfer to agent'. Some chatbot…
The Orders tab will allow you to see all of the orders placed on the marketplaces and channels you have connected to eDesk as well as their…
This condition node allows you to create more dynamic and responsive chat flows by setting up IF statements within your flows. The node states…
The most basic element in a Chatbot is called a 'node'. A node is simply a ready-made action like “Send message to customer” or “Transfer…
eDesk's AI Chatbot template lets you quickly create a comprehensive, fully functional Chatbot in just a few clicks. It will soon be hard at…
eDesk's AI chatbots are simple to create and set up quickly. They'll soon be hard at work helping your customers and freeing up time for your…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
This help file will guide you through what actions to take if your order isn't showing on a ticket. Before you start You need…
eDesk Home is a new page within your eDesk app that helps you to keep track of your mailbox and learn how to get the most from eDesk. Before…
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
eDesk will allow you to create delivery configurations in your account so we can calculate estimated delivery times for you. This help file…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
So you’ve connected your Mirakl Marketplace with eDesk, great job! The next step is to explore where your orders are going to be and…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
