Nodes are the actions that make up the flows in your chatbot. Examples of nodes are 'Send message to customer' or 'Transfer to agent'. Some chatbot…
The most basic element in a Chatbot is called a 'node'. A node is simply a ready-made action like “Send message to customer” or “Transfer…
This condition node allows you to create more dynamic and responsive chat flows by setting up IF statements within your flows. The node states…
eDesk's Ava chatbots are simple to create and set up quickly. They'll soon be hard at work helping your customers and freeing up time for your…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Lighten the load on your support team by welcoming eDesk's AI chatbot, powered by Ava, into the team! eDesk makes it super easy to set up your…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
Customer support in one place, not all over the place! Get started with eDesk now!
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
eDesk's AI Chatbot template lets you quickly create a comprehensive, fully functional Chatbot in just a few clicks. It will soon be hard at…
The Content hub is basically the library where your AI learns the information it needs to provide accurate and relevant responses. You can add…
In this video, we will demonstrate how you can easily link your Amazon account to eDesk.
