Nodes are the actions that make up the flows in your chatbot. Examples of nodes are 'Send message to customer' or 'Transfer to agent'. Some chatbot…
The most basic element in a Chatbot is called a 'node'. A node is simply a ready-made action like “Send message to customer” or “Transfer…
This condition node allows you to create more dynamic and responsive chat flows by setting up IF statements within your flows. The node states…
eDesk's AI chatbots are simple to create and set up quickly. They'll soon be hard at work helping your customers and freeing up time for your…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
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Marjane opened Morocco’s first hypermarket in 1990 in Bouregreg Rabat-Salé. Over 30 years, it has expanded to 130 stores across 30 cities,…
eDesk offers two powerful AI options that can be used together or individually to maximize efficiency in your account. You can choose to use…
Lighten the load on your support team by welcoming eDesk's AI chatbot, powered by Ava, into the team! eDesk makes it super easy to set up your…
The Content Hub is basically the "library" where your AI learns the information it needs to provide accurate and relevant responses. You can…
Octopia provides online marketplace software for retailers, manufacturers, and wholesalers, supporting both B2C and B2B markets. Connecting…
