The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
eDesk is the only eCommerce-focused helpdesk and therefore offers a number of extra Add-Ons to help you deliver an even better customer experience. This…
eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve. Then attach your Knowledge…
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
This help file is a practical and easy-to-use guide to common terms used in the e-commerce industry and that you might come across when using…
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
