Create a Rule-Only template to auto-respond to messages based on their content. How useful! This help file will guide you through how to…
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
Check out these example uses for Rule-Only templates, and adapt them to your business needs. This help file will guide you through how to…
Create a rule-only template to send acknowledgements to your customers when your Support Agents are under pressure. This help file will guide…
Create a Rule-Only template to take care of those commonly-asked questions from your customers This help file will guide you through how to…
In this video, we will talk about the Templates in eDesk and how you can use them to reply quicker to customers!
Message Rules in eDesk tell the inbox to automatically perform actions such as tagging and routing messages based on the conditions you decide.…
Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve This help file will guide…