eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
Customer support in one place, not all over the place! Get started with eDesk now!
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
Your business has chosen eDesk for their eCommerce Helpdesk, and an Admin user within your business has sent you an email that invites you…
If you need someone else in your team to help you with a ticket, all you need to do is @mention them and the ticket will appear in the Mentioned…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
