eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
eDesk's revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…
If you need someone else in your team to help you with a ticket, all you need to do is @mention them and the ticket will appear in the Mentioned…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
eDesk's powerful AI (Artificial Intelligence) allows you to accelerate your response time by providing one-click AI-powered responses that are…
Favouriting tickets is an easy way to keep important queries in one place so that you can access them quickly. This help file will show you…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
In this video, we will demonstrate how online sellers use eDesk and its wide range of powerful features.
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Connecting your Wish account will allow your messages, orders, and order information to flow directly into eDesk. When you connect Wish…
To make it easier for you to differentiate between chat interactions, eDesk Chat notifications come in two sounds: one for new conversations…
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
