More buyers than ever use Instagram to contact brands with pre and post-sales queries. eDesk now imports DMs and mentions directly from Instagram…
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
We’ve redesigned the xSellco Insights mobile app, giving it a new look and feel, as well as a new name - eDesk Insights. This help file…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
eDesk integrates with a wide range of different marketplaces, webstores, support email & comms, social media, automation & management, tracking…
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
This help file will guide you through what actions to take if you have issues with Social Media in eDesk. Before you start You…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
In this video, we will demonstrate how you can easily link your Shopify account to eDesk.
TikTok Shop is a marketplace that allows sellers to use personalized storefronts, manage inventory efficiently, and engage with customers through…
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
Smart Reply is an AI tool that helps agents respond faster and more accurately, improving response times and customer satisfaction with instant,…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
eDesk brings all your customer queries into one place, with related order details and conversation history. We understand the importance…
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
