Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
The Feedback Dashboard gives you access to powerful insights and data helping you review your performance with the Feedback add-on. This…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Whether you’re a small start-up or a large corporation, eDesk offers flexible plans tailored to your business needs, helping you scale and…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
Stay on top of invoicing and save time by creating invoice templates that can be automatically generated for your order-related tickets. This…
Want to add a note to a ticket that can been seen by the rest of your team but that's hidden from your customer? We'll show you how! This…
