Want to build good relationships with your customers? Show them that you know them by checking eDesk's Customer View. This view combined…
You may have seen the following banner appear at the top of your account:
You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
"Where's my order?" can constitute an estimated 20-40% of customer enquiries. That's why eDesk allows you to add a direct tracking link to orders…
Use these Manual Usage templates to respond to your customer's most frequently asked questions, and deliver a super-fast, five-star customer…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
You may want to add internal notes to your tickets in eDesk for reference or to help people out.
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
The bulk Reply option in eDesk will allow you to respond to multiple tickets in one go, allowing you to save time and be more efficient.
You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
You've heard a lot of chatter about how eDesk makes life super easy for online sellers, and now you've decided to see what all the fuss is about!…
Wix Is a cloud-based website builder that includes web hosting and design services. It makes it easy for users to build their site without either…
Veeqo is a Tracking Solution for eCommerce Businesses that provide effortless tracking and proactive delivery updates. Connecting your…
