The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Welcome to the world of eDesk news! We are delighted to introduce you to our dedicated platform for staying up to date with all the latest feature…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
We know how important it is to keep the communication lines open with your customers. That's why our Live Chat displays a Contact Form if your…
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
Stay on top of invoicing and save time by creating invoice templates that can be automatically generated for your order-related tickets. This…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
