Sometimes it can happen that payment cannot be taken for your monthly/annual subscription and as a result, the service might get interrupted. This…
This help file will guide you through what actions to take if you receive a Channel Connection Failed error in eDesk. Before you start You…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Creating ready-to-go templates to help your teams deliver expert customer support in record time! This help file will review the possible…
Thinking about making adjustments to your subscription to eDesk, Repricer, Feedback, or any other product? We're here to assist you every step…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
If your Outlook email forwarding verification has failed, there may be a few reasons why. Let us help you by making sure you have successfully…
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
AI Automation allows you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
