Want to add a note to a ticket that can been seen by the rest of your team but that's hidden from your customer? We'll show you how! This…
You may want to add internal notes to your tickets in eDesk for reference or to help people out.
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
Create tickets in eDesk to deliver proactive support to your customers, and keep all your correspondence together by sending external emails…
There are a variety of ways to set up a From email address in eDesk. If you want to use an email address that isn’t provided by eDesk, then…
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
Ticket Sharing allows you to collaborate with third parties, such as suppliers or logistics providers, by sharing a secure link to an entire…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Customer support in one place, not all over the place! Get started with eDesk now!
Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…
In this video, we will demonstrate how you can easily link your Amazon account to eDesk.
Connecting your Outlook account to eDesk is quick and simple using the Microsoft API. This guide walks you through the setup process.
Setting up email forwarding from Yahoo to eDesk allows you to automatically send customer emails to your eDesk Mailbox for easy management. In…
The eDesk Mailbox is highly customizable, allowing you to tailor it to your specific requirements. Any changes you make will only apply to…
