Did you know you can collaborate on customer tickets with people that don't have an eDesk account, such as suppliers or third-party services?…
Want to add a note to a ticket that can been seen by the rest of your team but that's hidden from your customer? We'll show you how! This…
You may want to add internal notes to your tickets in eDesk for reference or to help people out.
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
Create tickets in eDesk to deliver proactive support to your customers, and keep all your correspondence together by sending external emails…
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…
eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Marjane opened Morocco’s first hypermarket in 1990 in Bouregreg Rabat-Salé. Over 30 years, it has expanded to 130 stores across 30 cities,…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
The new Octopia API integration brings several enhancements to your eDesk experience, improving order and message handling for Cdiscount and…
Octopia provides online marketplace software for retailers, manufacturers, and wholesalers, supporting both B2C and B2B markets. Connecting…
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
