Leaving Internal Notes (video)

Adding an internal note

Adding Notes on Aircall

How to add Order Notes and Returns Info

Creating new tickets and external emails

Feedback Overview

Ticket sharing with third parties

Role permissions

Using Out of Office Templates in eDesk

What will my Feedback request emails look like?

eDesk Mailbox tour

Intro to the Mailbox - Ticket View (video)

Connecting Outlook to eDesk

Mentioning your teammates

Responding to your customer