You may want to add internal notes to your tickets in eDesk for reference or to help people out.
Did you know you can collaborate on customer tickets with people that don't have an eDesk account, such as suppliers or third-party services?…
Create tickets in eDesk to deliver proactive support to your customers, and keep all your correspondence together by sending external emails…
If you need someone else in your team to help you with a ticket, all you need to do is @mention them and the ticket will appear in the Mentioned…
Want to add a note to a ticket that can been seen by the rest of your team but that's hidden from your customer? We'll show you how! This…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
There are a variety of ways to set up a From email address in eDesk. If you want to use an email address that isn’t provided by eDesk, then…
This help file is a practical and easy-to-use guide to common terms used in the e-commerce industry and that you might come across when using…
Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
Amazon allows buyers to opt-out of receiving non-critical messages from sellers. This help file will give you all the information on how eDesk…
Whether you're a small start-up or a very large corporation, eDesk offers a wide range of plans to suit your business needs and help you grow. This…
If you’re worried that tax laws can be complicated then fear not! This help file will guide you through everything you need to know about…
