Create tickets in eDesk to deliver proactive support to your customers, and keep all your correspondence together by sending external emails…
You may want to add internal notes to your tickets in eDesk for reference or to help people out.
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
There are a variety of ways to set up a From email address in eDesk. If you want to use an email address that isn’t provided by eDesk, then…
Ticket sharing allows you to collaborate with third parties, such as suppliers or logistics providers, by sharing a secure link to an entire…
Want to add a note to a ticket that can been seen by the rest of your team but that's hidden from your customer? We'll show you how! This…
