We're here to help

Reviewing MWS Permissions

If your Amazon account is already connected to xSellco but you're not receiving messages or if you disabled xSellco access and now wish to reactivate…

Connecting a channel with eDesk

eDesk brings all your customer queries into one place, with related order details and conversation history. We understand the importance of…

Feedback Rules and Messages

Creating and customizing Feedback Rules means you only request feedback from the buyers who are most likely to leave feedback.  Note: Disable…

Search and Filters

When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…

Connecting eBay with eDesk

eBay is a popular online shopping site allowing you to sell products. We understand the importance of delivering an easy way to integrate with…

Connecting Amazon with eDesk

Amazon is the world's largest online retailer allowing you to sell products. We understand the importance of delivering an easy way to integrate…

Creating Invoice Templates

Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. Before…

Connecting your Support Email with eDesk

A Support email address is the main point of contact for any customer purchasing from you. We understand the importance of delivering an easy…

Connecting your eBay Channel Settings with eDesk

eBay is a popular online shopping site allowing you to sell products. We understand the importance of delivering an easy way to integrate with…

Restricting user permissions for eBay cases

Restrict agent’s permissions when dealing with eBay cases. Before you start You'll need an eDesk account. To find out how to create…

Reduce spam and system messages in your Mailbox

Is your Mailbox filling up with unnecessary spam or system messages from your marketplaces? This help file will show you how to display only…

Troubleshooting: eBay connection

eDesk connects to eBay through eBay's API. As a verified eBay partner, we will only have secure access to limited information. Because we…

eBay Return Cases

Buyers can perform a lot of different actions whenever they placed an order on eBay: start a return or refund request, cancel their order etc... Whenever…

Connecting Etsy with eDesk

Etsy is a global online marketplace, where people come together to make, sell, buy and collect unique items.. We understand the importance of…

Glossary of Industry Terms

This help file is a practical and easy-to-use guide to common terms used in the ecommerce industry and that you might come across when using…

Need to chat?

Call: +353 1 683 2183
Email: support@edesk.com