The eBay integration for eDesk's Feedback allows you to request feedback for the orders you received from eBay customers. This help file will…
Connecting your eBay channel settings will allow your orders, messages, delivery times, returns and refund details to flow into eDesk.
This help file is a practical and easy-to-use guide to common terms used in the e-commerce industry and that you might come across when using…
This support article will guide you on the next steps that are required to set up your eBay mailbox so you'll be able to send and receive messages…
Buyers can perform a lot of different actions whenever they placed an order on eBay: start a return or refund request, cancel their order, etc... Whenever…
When joining eDesk, it's a good idea to make sure that any previous software tools you were using are no longer trying to update your Amazon…
In this video, we will demonstrate how you can easily link your eBay account to eDesk.
eDesk connects to eBay through eBay's API. As a verified eBay partner, we will only have secure access to limited information. Because we…
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
This help file will guide you through what actions to take if you have issues with Social Media in eDesk. Before you start You…
Nodes are the actions that make up the flows in your chatbot. Examples of nodes are 'Send message to customer' or 'Transfer to agent'. Some chatbot…
This condition node allows you to create more dynamic and responsive chat flows by setting up IF statements within your flows. The node states…
Sit back and let eDesk's Feedback feature automatically gather feedback from your eBay customers. All you have to do is set it up. We'll show…
eBay cases can sometimes be sensitive, therefore we allow users in eDesk to restrict eBay case reponses. This help file will show you how…
Keep delivering a great customer experience by personalizing Feedback requests for orders you've received through eBay. This help file will…
