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Restricting user permissions for eBay cases

eBay cases can sometimes be sensitive, therefore we allow users in eDesk to restrict eBay case reponses. This help file will show you how…

Connecting eBay with eDesk

Connecting your eBay channel settings will allow your orders, messages, delivery times, returns and refund details to flow into eDesk.

Using Snippets in eBay Feedback requests

Keep delivering a great customer experience by personalizing Feedback requests for orders you've received through eBay. This help file will…

Feedback Rules for eBay

Sit back and let eDesk's Feedback feature automatically gather feedback from your eBay customers. All you have to do is set it up. We'll show…

Add Channel: eBay (video)

In this video, we will demonstrate how you can easily link your eBay account to eDesk.  

Troubleshooting: eBay connection

eDesk connects to eBay through eBay's API. As a verified eBay partner, we will only have secure access to limited information. Because we…

Connecting your eBay Channel Settings with eDesk

eBay is a popular online shopping site allowing you to sell products. We understand the importance of delivering an easy way to integrate with…

Requesting eBay reviews

The eBay integration for eDesk's Feedback allows you to request feedback for the orders you received from eBay customers. This help file will…

eBay Return Cases

Buyers can perform a lot of different actions whenever they placed an order on eBay: start a return or refund request, cancel their order, etc... Whenever…

Connecting Etsy with eDesk

Etsy is a global online marketplace, where people come together to make, sell, buy and collect unique items.  Connecting your Etsy account…

Glossary of Industry Terms

This help file is a practical and easy-to-use guide to common terms used in the e-commerce industry and that you might come across when using…

Requesting Google Reviews

The Google Reviews integration allows you to request Google reviews based on the orders you received from your marketplaces and webstores.  This…

eDesk: What's new in October 2021?

Discover the brand-new Feedback Overview screen, learn new tricks on the eDesk Home page and check out the many new improvements we made! In…

Demo Video: eDesk Feedback

eDesk Feedback will help you improve your online brand reputation. It helps you target positive feedback and reviews with smart selective requests…

Connecting Sears with eDesk

Sears Marketplace is an online ecommerce market that allows you to sell your products as well as advertise them on Sears' website. Connecting…

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