All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. Invoice…
By including a signature at the bottom of the messages you send to your customers, you'll give your customers a more personal experience and…
Create tickets in eDesk to deliver proactive support to your customers, and keep all your correspondence together by sending external emails…
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
"Where's my order?" can constitute an estimated 20-40% of customer enquiries. That's why eDesk allows you to add a direct tracking link to orders…
Use these Manual Usage templates to respond to your customer's most frequently asked questions, and deliver a super-fast, five-star customer…
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
The Feedback Rule Checker is a powerful tool within eDesk that will help you understand why your order matched in the Scheduled to Send, No…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
The Shopify integration for eDesk's Feedback allows you to request feedback for the orders you received from your Shopify customers. This…
The WooCommerce integration for eDesk's Feedback allows you to request feedback for the orders you received from your WooCommerce customers. This…
The Google Reviews integration allows you to request Google reviews based on the orders you received from your marketplaces and webstores. This…
You've heard a lot of chatter about how eDesk makes life super easy for online sellers, and now you've decided to see what all the fuss is about!…
