Automate your workflow and keep your inbox tidy by creating Message Rules that will automatically trigger actions on your eDesk tickets.
Create templates for eDesk to use when autoresponding to your customers outside office hours or during holidays.
Engage your website visitors with a smooth live chat experience using the eDesk Chat add-on, and create contact forms that allow them to get…
Help your Support Agents deliver an even better customer experience with eDesk’s Chat add-on.
Take the pressure off your teams and let eDesk’s Rule-only templates automatically handle the commonly-asked questions from your customers.
Magento Version 1 Connecting your Magento store to eDesk is done through an easy-to-use Magento extension To get started, go to your account…
Create, manage, and assign roles to help give your team access to the tools they need and to keep your workspace secure. All of your eDesk…
Create custom roles to give your teammates customized access to the tools they need.
Find out what each role permission enables in eDesk so that you can give your teammates the right permissions for their jobs.
Link your ChannelEngine account with eDesk to access your channel’s order data with a single click and create smart workflows around this data. How…
