The eDesk Mailbox is highly configurable and easy to set up to suit your requirements. This help file will guide you through the different…
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
eDesk will allow you to create delivery configurations in your account so we can calculate estimated delivery times for you. This help file…
In this video we show you how to set up a Company SLA based on your working hours, for your email and webstore channels.
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. This…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
Shopware is a leading ecommerce system and used by some of the largest European brands, retailers and manufacturers across B2C and B2B industries. Connecting…
eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Company Settings allow you to optimize eDesk to meet the needs of your company and users. This help file will guide you through all the Company…
Lighten the load on your support team by welcoming eDesk's AI chatbot, powered by Ava, into the team! eDesk makes it super easy to set up your…
eDesk offers two AI solutions to enhance your customer support: AI Assist, which works in your Mailbox, and the Chatbot, which operates on your…
Help your Support team respond to your customer's messages with one click - it couldn't be easier! Before you start Agent Assist is…
