We're here to help

Quick Reply responses

Respond to your customer's messages with one click - it couldn't be easier! Before you start   Quick Reply responses are available…

Assigning tickets with Round Robin

eDesk's Round Robin feature automatically assigns tickets to your Support Agents, sharing the workload across the team and maximizing efficiency. Before…

Configuring your eDesk Mailbox

The eDesk Mailbox is highly configurable and it's super easy to set it up to suit your requirement.  This help file will guide you through…

Managing your team’s permissions using roles

All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…

Creating new custom roles to manage user permissions

All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…

Setting up your Company details

The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…

Role permissions

All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…

Using Message Rules in eDesk

Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…

Using Auto-translation in eDesk

Grow your business and support international markets in any language with eDesk’s Auto-translation feature. This help file will explain…

Using Out-of-Office Templates in eDesk

Manage your customer's expectation by setting up eDesk to auto-respond to any messages that arrive when your offices are closed for a holiday. This…

Using Rule-Only Templates in eDesk

Create a Rule-Only Template take the pressure off your teams and let eDesk automatically handle the commonly-asked questions from your customers. This…

Managing Users

eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…

Feedback Rules for eBay

Sit back and let eDesk's Feedback feature automatically gather feedback from your eBay customers. All you have to do is set it up. We'll show…

Feedback Rules for Amazon

Sit back and let eDesk's Feedback feature automatically gather feedback from your Amazon customers. All you have to do is set it up. We'll…

eDesk: What's new in March 2022?

Discover our brand-new user avatar position and added features, dark/light mode automation! This month on eDesk, we repositioned and revamped…

Amazon Marketplace Developer Council ebay compatible application Walmart Shopify Partner Magento Technology Partner Google Partner Facebook