eDesk's Round Robin feature automatically assigns tickets to your Support Agents, sharing the workload across the team and maximizing efficiency. Before…
The eDesk Mailbox is highly configurable and it's super easy to set it up to suit your requirement. This help file will guide you through…
eDesk's API enables you to connect eDesk to the other applications that you use to sell, track, and manage your shop, so that they can send or…
Kaufland (formerly Real.de) is one of the biggest and fastest growing open marketplace in Germany, offering an extensive sales channel and covering…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
Grow your business and support international markets in any language with eDesk’s Auto-translation feature. This help file will explain…
Manage your customer's expectation by setting up eDesk to auto-respond to any messages that arrive when your offices are closed for a holiday. This…
Create a Rule-Only Template take the pressure off your teams and let eDesk automatically handle the commonly-asked questions from your customers. This…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…
Sit back and let eDesk's Feedback feature automatically gather feedback from your eBay customers. All you have to do is set it up. We'll show…
Sit back and let eDesk's Feedback feature automatically gather feedback from your Amazon customers. All you have to do is set it up. We'll…
