Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
eDesk will allow you to create delivery configurations in your account so we can calculate estimated delivery times for you. This help file…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
The eDesk Mailbox is highly customizable, allowing you to tailor it to your specific requirements. Any changes you make will only apply to…
In this video we show you how to set up a Company SLA based on your working hours, for your email and webstore channels.
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
Setting up email forwarding from Yahoo to eDesk allows you to automatically send customer emails to your eDesk Mailbox for easy management. In…
Connecting your Outlook account to eDesk is quick and simple using the Microsoft API. This guide walks you through the setup process.
Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve. Then attach your Knowledge…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Stay on top of invoicing and save time by creating invoice templates that can be automatically generated for your order-related tickets. This…
Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. Invoice…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
