The eDesk Mailbox is highly customizable, allowing you to tailor it to your specific requirements. Any changes you make will only apply to…
The Search Download feature allows you to download a list of tickets generated using the filter inside the Mailbox. The columns are defined by…
If you do not want all your incoming emails to appear in eDesk you can set up filters from within your email client (Gmail, Outlook, Yahoo etc.). Before…
Shopware is a leading ecommerce system and used by some of the largest European brands, retailers and manufacturers across B2C and B2B industries. Connecting…
Profiles allows you to assign a specific tone of voice, level of detail, and a trining library to a dedicated Profile, which you can then assign…
Connecting your Outlook account to eDesk is quick and simple using the Microsoft API. This guide walks you through the setup process.
Wix Is a cloud-based website builder that includes web hosting and design services. It makes it easy for users to build their site without either…
Connecting your BigCommerce account will allow your messages, orders, and order information to flow directly into eDesk.
Magento is a popular eCommerce platform allowing you to create an online store and sell products. Connecting your Magento account will allow…
Take your customer care to the next level with Live Chat! It’s quick to set up and customers love the real-time support you can provide. This…
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
We're committed to providing the highest standards of security to our eDesk users. That's why eDesk supports Two-Factor Authentication (2FA),…
If your Amazon account is already connected to eDesk but you're not receiving messages or if you disabled eDesk (xSellco) access and now wish…
