eDesk will allow you to create delivery configurations in your account so we can calculate estimated delivery times for you. This help file…
The eDesk Mailbox is highly configurable and easy to set up to suit your requirements. This help file will guide you through the different…
In this video we show you how to set up a Company SLA based on your working hours, for your email and webstore channels.
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
Company Settings allow you to optimize eDesk to meet the needs of your company and users. This help file will guide you through all the Company…
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
Whether you're a small start-up or a very large corporation, eDesk offers a wide range of plans to suit your business needs and help you grow. This…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Did you know that you can fine-tune how eDesk manages your eBay messages? eDesk provides a set of eBay channel settings that enable you to customize…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Dark mode makes working on eDesk easier on your eyes by using a darker theme for the app's user interface, which reduces the amount of light…
If you have your Business Hours set, the SLA timer will only count down during your set hours. This ensures your response performance metrics…
This help file explains how to enable, set up and manage templates and settings for Agent Assist and HandsFree. Before you start Agent…
AI Assist is our suite of AI features for messaging. It includes a Content hub, Instructions, AI Smart Reply, AI Agent Assist, AI Summaries, Composer and AI…
