The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
The eDesk Mailbox is highly configurable and easy to set up to suit your requirements. This help file will guide you through the different…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
If your Gmail email forwarding verification has failed, there may be a few reasons why. Let us help you by making sure you have successfully…
When joining eDesk, it's a good idea to make sure that any previous software tools you were using are no longer trying to update your Amazon…
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
If your Yahoo email forwarding verification has failed, there may be a few reasons why. Let us help you by making sure you have successfully…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Message Rules in eDesk tell the inbox to automatically perform actions such as tagging and routing messages based on the conditions you decide.…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
Marjane opened Morocco’s first hypermarket in 1990 in Bouregreg Rabat-Salé. Over 30 years, it has expanded to 130 stores across 30 cities,…
