eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
The Feedback Rule Checker is a powerful tool within eDesk that will help you understand why your order matched in the Scheduled to Send, No…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
You've heard a lot of chatter about how eDesk makes life super easy for online sellers, and now you've decided to see what all the fuss is about!…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
Learn how well your Chatbots are serving your customers with eDesk's handy CSAT (customer satisfaction survey) feature, which automatically asks…
Lighten the load on your support team by welcoming eDesk's AI chatbot, powered by Ava, into the team! eDesk makes it super easy to set up your…
Marjane opened Morocco’s first hypermarket in 1990 in Bouregreg Rabat-Salé. Over 30 years, it has expanded to 130 stores across 30 cities,…
