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Add Channel: BigCommerce (video)

In this video, we will demonstrate how you can easily link your BigCommerce account to eDesk.  

Add Channel: Shopify (video)

In this video, we will demonstrate how you can easily link your Shopify account to eDesk.  

Add Channel: Amazon (video)

In this video, we will demonstrate how you can easily link your Amazon account to eDesk.  

Product Demo: eDesk (video)

eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…

Add Channel: Aircall (video)

In this video, we will demonstrate how you can easily link your Aircall account to eDesk.

Channel Reports

The Channel Reports section is a marketplace-specific reporting tool showing useful information relevant to that marketplace. It currently supports…

Setting up your Mailbox for success! (video)

Watch this video and find out all the best practices to set up your eDesk Mailbox for success!  

Add Channel: eBay (video)

In this video, we will demonstrate how you can easily link your eBay account to eDesk.  

Connecting ChannelAdvisor with eDesk

ChannelAdvisor is a multichannel e-Commerce platform that supports over 300 channels, most of which are popular online marketplaces.  Connecting…

Trialling eDesk? All your questions answered!

You've heard a lot of chatter about how eDesk makes life super easy for online sellers, and now you've decided to see what all the fuss is about!…

Spotlight on the Mailbox View (video)

In this video, we will talk about the Mailbox View in eDesk, which gathers all your messages from all your connected channels into one consolidated…

Setting up your eBay channel mailbox

This support article will guide you on the next steps that are required to set up your eBay mailbox so you'll be able to send and receive messages…

Connecting your channels to eDesk Feedback

To start using eDesk Feedback, you need to link your marketplace accounts. If you are logging into eDesk Feedback for the first time, we have…

Connecting ChannelEngine with eDesk

Channelengine.com is a marketplace solution that supports over 250 marketplaces and 3rd party sales channels. Connecting ChannelEngine to eDesk allows you…

10 Message Rules you need to create in eDesk!

Message Rules in eDesk tell the inbox to automatically perform actions such as tagging and routing messages based on the conditions you decide.…

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