In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Discover the AI classifications and learn how they can enhance your support experience by providing personalized and accurate responses to customer…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve. Then attach your Knowledge…
Did you know that you can customize the information that's shown in your Mailbox and also control the way information is displayed? This…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
Now that you’re an expert at creating tags, it’s time to show you how to use Tag Groups. Using the right Tag Groups in your eDesk account…
The snooze feature is made for situations where a ticket requires action but is currently on hold. A typical example of this is when you’re…
Tags are a great way to organize the Mailbox, giving your customer support process more structure. Using the right Tag in your eDesk account…
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
This help file is a practical and easy-to-use guide to common terms used in the e-commerce industry and that you might come across when using…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
