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Managing ticket statuses

Tickets have different statuses through their journey from new to resolved, each helping you to keep your mailbox organized. There are multiple…

How does the eDesk Knowledge Base work?

Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve This help file will guide…

Using Manual-Usage Templates in eDesk

Create a Manual Usage Template to help your teams respond to customers quickly. This help file will guide you through creating these ready-to-go…

Feedback Rule Checker

The Feedback Rule Checker is a powerful tool within eDesk that will help you understand why your order matched in the Scheduled to Send, No…

Quick Reply responses

Respond to your customer's messages with one click - it couldn't be easier! Before you start   Quick Reply responses are available…

Welcome to the new eDesk Mailbox!

As we continuously look to improve the customer's experience using our product, the Mailbox View in eDesk has been redesigned into a new version! Before…

Smart Inbox

One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels. eDesk’s…

Spotlight on the Smart Inbox (video)

In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.  eDesk’s…

Switch over to the new eDesk 3.0

As part of our continued efforts to improve your experience of eDesk, we’ve redesigned the eDesk Mailbox and released powerful features to…

Customizing the display in your eDesk Mailbox

Did you know that you can customize the information that's shown in your Mailbox, and also control the way information is displayed?  This…

I've been added to an eDesk account. What do I do next?

Your business has chosen eDesk for their eCommerce Helpdesk, and an Admin user within your business has sent you an email that invites you…

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