We understand that online businesses grow up really fast and therefore it's important to be able to easily upgrade or modify your subscription. This…
eDesk makes it really easy for you to consult all your previous payments and download your invoices. This help file will guide you through…
Sometimes it can happen that payment cannot be taken for your monthly/annual subscription and as a result, the service might get interrupted. This…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve. Then attach your Knowledge…
Smart Reply is an AI tool that helps agents respond faster and more accurately, improving response times and customer satisfaction with instant,…
This support article will guide you on the next steps that are required to set up your eBay mailbox so you'll be able to send and receive messages…
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
We're committed to providing the highest standards of security to our eDesk users. That's why eDesk supports Multi-Factor Authentication (MFA),…
eDesk's Pre-sales tools help you turn prospective customers into buying customers, by streamlining your pre-sales enquiries and enabling your…
AI Assist are some of the AI features used when responding to customers. It includes Smart reply, Agent Assist and the composer and all these…
Octopia provides online marketplace software for retailers, manufacturers, and wholesalers, supporting both B2C and B2B markets. Connecting…
eDesk offers two AI solutions to enhance your customer support: AI Assist, which works in your Mailbox, and the Chatbot, which operates on your…
Report extracts allow you to extract specific data about your Agents, Channels, Tickets, Tags, Chats, Chatbot, User log, SLA breaches, Custom…
