eDesk makes it really easy for you to consult all your previous payments and download your invoices. This help file will guide you through…
Sometimes it can happen that payment cannot be taken for your monthly/annual subscription and as a result, the service might get interrupted. This…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Online businesses grow fast, and having the ability to easily upgrade or modify your subscription is essential. This guide will walk you…
Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. Invoice…
Whether you’re a small start-up or a large corporation, eDesk offers flexible plans tailored to your business needs, helping you scale and…
Stay on top of invoicing and save time by creating invoice templates that can be automatically generated for your order-related tickets. This…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
In this video, we will demonstrate how you can easily link your Amazon account to eDesk.
Want to add a note to a ticket that can been seen by the rest of your team but that's hidden from your customer? We'll show you how! This…
AI Classifications enhance your support experience by automatically categorizing customer queries, enabling personalized and accurate responses. This…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
Insights provides information on the customer service you deliver through eDesk to give you a better understanding of how your team, products,…
AI instructions allow users to define how the AI functions, allowing for more control over customer interactions and response content. This…
