Amazon allows buyers to opt-out of receiving non-critical messages from sellers. This help file will give you all the information on how eDesk…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Merging tickets allows you to combine two related tickets together. This is helpful in keeping your Mailbox clean and ensuring there is no…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
To make it easier for you to differentiate between chat interactions, eDesk Chat notifications come in two sounds: one for new conversations…
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
Webinar: eDesk 101 Get to know your Customer Success Manager and your new tool in our live webinar. You’ll be guided through eDesk by…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
Respond to your customer's messages with one click - it couldn't be easier! Before you start Agent Assist responses are available…
