The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Customer support in one place, not all over the place! Get started with eDesk now!
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
What are the benefits of using an eCommerce help desk like eDesk?
Lighten the load on your support team by welcoming eDesk's AI chatbot, powered by Ava, into the team! eDesk makes it super easy to set up your…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
Smart Reply is an AI tool that helps agents respond faster and more accurately, improving response times and customer satisfaction with instant,…
Customers love love love the instant results they get when you provide real-time support through Live Chat. eDesk’s Live Chat is simple to…
