The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Create a Rule-Only template to auto-respond to messages based on their content. How useful! This help file will guide you through how to…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
In this video, we will talk about the Templates in eDesk and how you can use them to reply quicker to customers!
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Welcome to the world of eDesk news! We are delighted to introduce you to our dedicated platform for staying up to date with all the latest feature…
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
Whether you’re a small start-up or a large corporation, eDesk offers flexible plans tailored to your business needs, helping you scale and…
Lighten the load on your support team by welcoming eDesk's AI chatbot, powered by Ava, into the team! eDesk makes it super easy to set up your…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
