The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Whether you're a small start-up or a very large corporation, eDesk offers a wide range of plans to suit your business needs and help you grow. This…
eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
In this video, we will talk about the Templates in eDesk and how you can use them to reply quicker to customers!
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
