The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Whether you’re a small start-up or a large corporation, eDesk offers flexible plans tailored to your business needs, helping you scale and…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve. Then attach your Knowledge…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Customer support in one place, not all over the place! Get started with eDesk now!
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
eDesk offers two AI solutions to enhance your customer support: AI Assist, which works in your Mailbox, and AI Automation, which operates via…
AI Automation allows you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
