eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
We're committed to providing the highest standards of security to our eDesk users. That's why eDesk supports Multi-Factor Authentication (MFA),…
You may want to assign tickets to your teammates if they’re better suited to solving the issue or if you’re overwhelmed. This help file…
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
Discover the AI classifications and learn how they can enhance your support experience by providing personalized and accurate responses to customer…
Smart Reply is an AI tool that helps agents respond faster and more accurately, improving response times and customer satisfaction with instant,…
Octopia provides online marketplace software for retailers, manufacturers, and wholesalers, supporting both B2C and B2B markets. Connecting…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Tags are a great way to organize the Mailbox, giving your customer support process more structure. They allow you to categorize tickets for…
Create a Manual Usage Template to help your teams respond to customers quickly.
Welcome to eDesk, the future of eCommerce Customer Support! The eDesk Mailbox is where you'll view, organize, and respond to messages that arrive…
