The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
In this video, we will demonstrate how online sellers use eDesk and its wide range of powerful features.
Welcome to the world of eDesk news! We are delighted to introduce you to our dedicated platform for staying up to date with all the latest feature…
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Customers love love love the instant results they get when you provide real-time support through Live Chat. eDesk’s Live Chat is simple to…
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
eDesk’s AI Composer uses ChatGPT technology to help you craft clear, professional, and engaging customer responses in seconds. It allows you…
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
Stay on top of invoicing and save time by creating invoice templates that can be automatically generated for your order-related tickets. This…
