eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Take your customer care to the next level with Live Chat! It’s quick to set up and customers love the real-time support you can provide. This…
Profiles allows you to assign a specific tone of voice, level of detail, and a trining library to a dedicated Profile, which you can then assign…
Auto-replies are automated responses that are sent when your team is unavailable - perfect for evenings, weekends or high-volume periods. Many…
Out of Office templates (OOO) are a type of auto-responder that instruct eDesk to reply automatically to messages that arrive during one-off…
eDesk’s Live Chat enables you to add a Whatsapp click-to-chat widget to your website so visitors can start a conversation with your business…
