This help file will guide you through what actions to take if you are having issues with the Live Chat or Widgets in eDesk. Before you…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
Engage your website visitors with a smooth live chat experience using the eDesk Chat Add-On, and create contact forms that allow them to get…
The Live Chat available with the eDesk Chat Add-On will help your Support Agents deliver an even better customer experience. This help file…
Tags are a great way to organize the Mailbox, giving your customer support process more structure. Using the right Tag in your eDesk account…
In this video, we will demonstrate how you can easily link your Shopify account to eDesk.
In this video, we will demonstrate how you can easily link your BigCommerce account to eDesk.
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Smart Tools are eDesk’s most powerful features. They enable you to create smart workflows, route tickets and automatically reply to repetitive…
Set up your website contact form so that messages are received in your Mailbox and you can reply directly to the customer from eDesk This…
eDesk is the only eCommerce-focused helpdesk and therefore offers a number of extra Add-Ons to help you deliver an even better customer experience. This…
