eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Customer support in one place, not all over the place! Get started with eDesk now!
When joining eDesk, it's a good idea to make sure that any previous software tools you were using are no longer trying to update your Amazon…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
Whether you’re a small start-up or a large corporation, eDesk offers flexible plans tailored to your business needs, helping you scale and…
Sometimes people from outside your support team, such as managers and colleagues from other functions of the business might want to access eDesk…
Every eDesk user has a role associated with their account that gives them access to different tools in eDesk. Each role has a unique set of…
