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Connecting StoreFeeder with eDesk

StoreFeeder is one of the most powerful and popular multi-channel ecommerce software solutions. It takes care of your listings, orders, inventory,…

The 3 step guide to setting up eDesk Feedback

Start automating your customer feedback and review requests with eDesk Feedback will help you save hours of work each week, improve your ratings…

Requesting PrestaShop reviews

The PrestaShop integration for eDesk's Feedback allows you to request feedback for the orders you received from your PrestaShop customers. This…

Demo Video: eDesk Feedback

eDesk Feedback will help you improve your online brand reputation. It helps you target positive feedback and reviews with smart selective requests…

Connecting Facebook with eDesk

Facebook is a popular way for customers to contact brands with pre and post-sales queries.  Connecting your Facebook Business Page will allow…

Add Channel: Amazon (video)

In this video, we will demonstrate how you can easily link your Amazon account to eDesk.  

Connecting ChannelEngine with eDesk

Channelengine.com is a marketplace solution that supports over 250 marketplaces and 3rd party sales channels. Connecting ChannelEngine to eDesk allows you…

Connecting Instagram with eDesk

More buyers than ever use Instagram to contact brands with pre and post-sales queries. eDesk now imports DMs and mentions directly from Instagram…

The 5 step guide to setting up your eDesk Mailbox

Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…

Receiving modes

You can customise how eDesk imports your customer emails by selecting a Receiving Mode for each email and webstore channel. This guide explains…

Using Outlook folders for your channels in eDesk

If you use Outlook to receive emails from multiple channels, and the emails go into an Outlook folder for each channel, here's some good news.…

eDesk Mailbox tour

Welcome to eDesk, the future of eCommerce Customer Support! The eDesk Mailbox is where you'll view, organize, and respond to messages that arrive…

Getting started with the eDesk API

The eDesk API enables you to connect eDesk to the other applications that you use to sell, track, and manage your shop, so that they can send…

Creating new tickets and external emails

Create tickets in eDesk to deliver proactive support to your customers, and keep all your correspondence together by sending external emails…

Creating Invoice Templates

Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets.  Invoice…

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