You've heard a lot of chatter about how eDesk makes life super easy for online sellers, and now you've decided to see what all the fuss is about!…
Dark mode makes working on eDesk easier on your eyes by using a darker theme for the app's user interface, which reduces the amount of light…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
You can customise how eDesk imports your customer emails by selecting a Receiving Mode for each email and webstore channel. This guide explains…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
The snooze feature is made for situations where a ticket requires action but is currently on hold. A typical example of this is when you’re…
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
eDesk makes it easy for you to be 100% confident your chatbots are set up correctly so that they can deliver great customer care 24/7. We provide…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
The eDesk Mailbox is highly customizable, allowing you to tailor it to your specific requirements. Any changes you make will only apply to…
Service Level Agreements (SLAs) define the level of service a customer can expect from a seller or marketplace. One of the most important service…
AI Automation allows you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
With the introduction of our new AI Assist feature, Smart Reply, there will be some updates to your Content hub. This article will guide you…
