Using Tag Groups in eDesk

Using Tag Groups in eDesk

Updating tickets in bulk

Marking as Important & Favouriting tickets

Intro to Message Rules (video)

Building a powerful collaborative workspace! (video)

Merging Tickets

Set up brands in eDesk to streamline tickets, insights, and orders by brand

Using Message Rules in eDesk

Using Tags in eDesk

Using Tags in eDesk

Configuring your eDesk Mailbox

Leaving Internal Notes (video)

Creating tickets (video)

Assigning tickets with Round Robin