Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
You can select the Sending mode for email channels to determine the From address of messages sent from eDesk. This help file will guide you…
There are 2 ways to highlight specific tickets so that you can access them quickly - you can Mark as important or Favourite a ticket. This…
