AI Translation helps your business expand into new markets by breaking language barriers. It allows you to deliver exceptional customer support…
Rakuten France (formerly known as Priceminister) offers an online e-commerce website that provides new, used, and collectable products at fixed…
eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Marjane opened Morocco’s first hypermarket in 1990 in Bouregreg Rabat-Salé. Over 30 years, it has expanded to 130 stores across 30 cities,…
Whether you’re a small start-up or a large corporation, eDesk offers flexible plans tailored to your business needs, helping you scale and…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
Stay on top of invoicing and save time by creating invoice templates that can be automatically generated for your order-related tickets. This…
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
eDesk’s AI Composer uses ChatGPT technology to help you craft clear, professional, and engaging customer responses in seconds. It allows you…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. Invoice…
AI Classifications enhance your support experience by automatically categorizing customer queries, enabling personalized and accurate responses. This…
AI instructions allow users to define how the AI functions, allowing for more control over customer interactions and response content. This…
Want to add a note to a ticket that can been seen by the rest of your team but that's hidden from your customer? We'll show you how! This…
