If you’re worried that tax laws can be complicated then fear not! This help file will guide you through everything you need to know about…
This help file is a practical and easy-to-use guide to common terms used in the e-commerce industry and that you might come across when using…
Bol.com is the biggest online retailer in the Netherlands and Belgium, selling a wide range of products, including books, electronics, clothing,…
eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
Grow your business and support international markets in any language with eDesk’s Auto-translation feature. This help file will explain…
The eDesk Mailbox is highly configurable and easy to set up to suit your requirements. This help file will guide you through the different…
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
Did you know that you can customize the information that's shown in your Mailbox and also control the way information is displayed? This…
eDesk's range of AI features are designed to help you deliver fast and exceptional customer support to your entire customer base. Our intelligent…
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
The Pre-Sales section separates sales opportunity queries (Pre-Sales) from regular queries. It houses product queries from customers who have…
We understand that online businesses grow up really fast and therefore it's important to be able to easily upgrade or modify your subscription. This…
The Content Hub is powered by Ava and is essentially “Ava’s bookshelf”. This is where all material that Ava uses to answer customer questions…
Customers love love love the instant results they get when you provide real-time support through Live Chat. eDesk’s Live Chat is simple to…
