Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Want to build good relationships with your customers? Show them that you know them by checking eDesk's Customer View. This view combined…
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
Learn how well your Chatbots are serving your customers with eDesk's handy CSAT (customer satisfaction survey) feature, which automatically asks…
What are the benefits of using an eCommerce help desk like eDesk?
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Understanding your customer's experience has never been more important. That's why eDesk allows you to exclude irrelevant or inappropriate customer…
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
eDesk's powerful Mailbox gathers all your customer's interactions across all the different platforms into one single inbox.
eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
You've heard a lot of chatter about how eDesk makes life super easy for online sellers, and now you've decided to see what all the fuss is about!…
