Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Want to build good relationships with your customers? Show them that you know them by checking eDesk's Customer View. This view combined…
eCommerce has accelerated massively over the last year. As shopping habits have been forced online, new habits have formed, and this trend shows…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
eDesk Feedback will help you improve your online brand reputation. It helps you target positive feedback and reviews with smart selective requests…
What are the benefits of using an eCommerce help desk like eDesk?
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
Learn how well your Chatbots are serving your customers with eDesk's handy CSAT (customer satisfaction survey) feature, which automatically asks…
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
Whether you’re a small start-up or a large corporation, eDesk offers flexible plans tailored to your business needs, helping you scale and…
