This help file is a practical and easy-to-use guide to common terms used in the e-commerce industry and that you might come across when using…
Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also auto-respond to customer messages…
Custom fields are a very powerful tool in eDesk, allowing you to link additional information to a customer query. In this help file, we'll…
Set up CSAT to request feedback from customers after their support ticket has been resolved. Once a ticket has been resolved by an Agent, a message…
Customers love love love the instant results they get when you provide real-time support through Live Chat. eDesk’s Live Chat is simple to…
The Search Download feature allows you to download a list of tickets generated using the filter inside the Mailbox. The columns are defined by…
Enterprise reports in eDesk will allow you to view and download various types of account data. This very powerful reporting interface helps you…
Want to build good relationships with your customers? Show them that you know them by checking eDesk's Customer View. This view combined…
