Bol.com is the biggest online retailer in the Netherlands and Belgium, selling a wide range of products, including books, electronics, clothing,…
This help file highlights the difference between tickets that have been read (physically opened) and unread by an agent. Before you start You’ll…
Email forwarding will allow you to automatically forward emails from your support email address to your eDesk account. This help file will…
Create a Rule-Only template to auto-respond to messages based on their content. How useful! This help file will guide you through how to…
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
This help file will guide you through what actions to take if your Message Rules are not working in eDesk. Before you start You…