Bol.com is the biggest online retailer in the Netherlands and Belgium, selling a wide range of products, including books, electronics, clothing,…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
The bulk Reply option in eDesk will allow you to respond to multiple tickets in one go, allowing you to save time and be more efficient.
When AI Assist or AI Automation is first enabled on your account, a Content hub with 'Sample Policies' and sample Instructions called 'Sample…
Welcome to eDesk, the future of eCommerce Customer Support! The eDesk Mailbox is where you'll view, organize, and respond to messages that arrive…
Lighten the load on your support team by welcoming eDesk's AI chatbot, powered by Ava, into the team! eDesk makes it super easy to set up your…
With the introduction of our new AI Assist feature, Smart Reply, there will be some updates to your Content hub. This article will guide you…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
eDesk's Ava chatbots are simple to create and set up quickly. They'll soon be hard at work helping your customers and freeing up time for your…
Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve. Then attach your Knowledge…
The Live dashboard offers a real-time snapshot of the activities occurring in your eDesk account. It's a dynamic dashboard that refreshes…
Stay on top of invoicing and save time by creating invoice templates that can be automatically generated for your order-related tickets. This…
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
