This help file will guide you through what actions to take if your order isn't showing on a ticket. Before you start You need…
The Orders tab will allow you to see all of the orders placed on the marketplaces and channels you have connected to eDesk as well as their…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
"Where's my order?" can constitute an estimated 20-40% of customer enquiries. That's why eDesk allows you to add a direct tracking link to orders…
So you’ve connected your Mirakl Marketplace with eDesk, great job! The next step is to explore where your orders are going to be and…
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
It's easy to manage all of your Shopify orders in eDesk, where you can support refunds and cancellations, and create replacement orders for…
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
Use these Manual Usage templates to respond to your customer's most frequently asked questions, and deliver a super-fast, five-star customer…
Wix is a cloud-based website builder that includes web hosting and design services. It makes it easy for users to build their site without having…
Creating ready-to-go templates to help your teams deliver expert customer support in record time! This help file will review the possible…
If your Yahoo email forwarding verification has failed, there may be a few reasons why. Let us help you by making sure you have successfully…
Marjane opened Morocco’s first hypermarket in 1990 in Bouregreg Rabat-Salé. Over 30 years, it has expanded to 130 stores across 30 cities,…
The new Octopia API integration brings several enhancements to your eDesk experience, improving order and message handling for Cdiscount and…
Cdiscount is a major marketplace in France with 23 million unique visitors to the site every month and with 10.2 million unique users. Connecting…
