We're here to help

Installing a Live Chat and Contact Forms on your website

Engage your website visitors with a smooth live chat experience using the eDesk Chat Add-On, and create contact forms that allow them to get…

How does the Live Chat work for your customers and your team?

The Live Chat available with the eDesk Chat Add-On will help your Support Agents deliver an even better customer experience. This help file…

Connecting a channel with eDesk

eDesk brings all your customer queries into one place, with related order details and conversation history.  We understand the importance…

Connecting Magento V1 with eDesk (API Integration)

Magento is a popular e-commerce platform allowing you to create an online store and sell products. We understand the importance of delivering…

Connecting Shopify with eDesk

Shopify is a popular e-commerce platform allowing you to create an online store and sell products. We understand the importance of delivering…

Connecting BigCommerce with eDesk

BigCommerce is a popular e-commerce platform allowing you to create an online store and sell products. We understand the importance of delivering…

Connecting Magento V1 with eDesk (Extension Integration)

Magento is a popular ecommerce platform allowing you to create an online store and sell products. We understand the importance of delivering…

Connecting Magento V2 with eDesk (API Integration)

Magento is a popular ecommerce platform allowing you to create an online store and sell products. We understand the importance of delivering…

Website Contact Forms

Set up your website contact form so that messages are received in your Mailbox and you can reply directly to the customer from eDesk This…

Connecting ChannelEngine with eDesk

Channelengine.com is a marketplace integration solution that supports over 150 marketplaces and 3rd party sales channels. Connecting ChannelEngine…

Connecting Allegro with eDesk

Allegro is a Polish online e-commerce platform allowing you to create an online store and sell products. We understand the importance of delivering…

Connecting PrestaShop with eDesk

PrestaShop is a freemium, open-source e-commerce platform allowing you to create an online store and sell products. We understand the importance…

Connecting Mirakl with eDesk

Mirakl a popular online marketplace in France allowing you to sell product. We understand the importance of delivering an easy way to integrate…

Troubleshooting: Contact Form tickets

If you use a contact form on your website or webstore, maybe you noticed that the system messages are imported in eDesk without the customer's…

Troubleshooting: Connection Failed

This help file will guide you through what actions to take if you receive a Channel Connection Failed error in eDesk. Before you start    You…

Amazon Marketplace Developer Council ebay compatible application Walmart Shopify Partner Magento Technology Partner Google Partner Facebook