We understand that each person works differently therefore we made it very easy to customize settings in eDesk. In this help file, we’ll…
You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
This help file highlights the difference between tickets that have been read (physically opened) and unread by an agent. Before you start You’ll…
You've heard a lot of chatter about how eDesk makes life super easy for online sellers, and now you've decided to see what all the fuss is about!…
The eDesk Mailbox is highly configurable and it's super easy to set it up to suit your requirement. This help file will guide you through…
eDesk makes it really easy for you to consult all your previous payments and download your invoices. This help file will guide you through…
Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
Manage your customer's expectation by setting up eDesk to auto-respond to any messages that arrive when your offices are closed for a holiday. This…
Klaviyo is a cloud-based marketing automation and email marketing tool that helps businesses create personalized, targeted campaigns and manage…
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, and…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
Engage your website visitors with a smooth live chat experience using the eDesk Chat Add-On. This help file will guide you through the Widget…
