You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
The snooze feature is made for situations where a ticket requires action but is currently on hold. A typical example of this is when you’re…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
Tickets have different statuses through their journey from new to resolved, each helping you to keep your mailbox organized. There are multiple…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Smart Reply is an AI tool that helps agents respond faster and more accurately, improving response times and customer satisfaction with instant,…
Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. This help file…
