You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
We understand that each person works differently therefore we made it very easy to customize settings in eDesk. In this help file, we’ll…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
The snooze feature is made for situations where a ticket requires action but is currently on hold. A typical example of this is when you’re…
Tickets have different statuses through their journey from new to resolved, each helping you to keep your mailbox organized. There are multiple…
