The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
More buyers than ever use Instagram to contact brands with pre and post-sales queries. eDesk now imports DMs and mentions directly from Instagram…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
Welcome to the world of eDesk news! We are delighted to introduce you to our dedicated platform for staying up to date with all the latest feature…
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
If you need someone else in your team to help you with a ticket, all you need to do is @mention them and the ticket will appear in the Mentioned…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
eDesk brings all your customer queries into one place, with related order details and conversation history. We understand the importance…
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
