This help file will guide you through what actions to take if you have issues with Social Media in eDesk. Before you start You…
Twitter is a popular way for customers to contact brands with pre and post-sales queries. Connecting your Twitter Page will allow all…
eDesk brings all your customer queries into one place, with related order details and conversation history. We understand the importance…
eDesk integrates with a wide range of different marketplaces, webstores, support email & comms, social media, automation & management, tracking…
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
This help file will guide you through what actions to take if your replies are not sending in eDesk. Before you start You need…
Facebook is a popular way for customers to contact brands with pre and post-sales queries. Connecting your Facebook Business Page will allow…
