The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
Aftership is a Tracking Solution for eCommerce Businesses that provide effortless tracking and proactive delivery updates. Connecting your…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. This help file…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
Tags are a great way to organize the Mailbox, giving your customer support process more structure. They allow you to categorize tickets for…
Smart Reply is an AI tool that helps agents respond faster and more accurately, improving response times and customer satisfaction with instant,…
Message Rules in eDesk tell the inbox to automatically perform actions such as tagging and routing messages based on the conditions you decide.…
