Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
Take your customer care to the next level with eDesk’s Live Chat! It’s quick to set up and customers love the real-time support you can provide. This…
Engage your website visitors with a smooth live chat experience using the eDesk Chat Add-On. This help file will guide you through the Widget…
We know how important it is to keep the communication lines open with your customers. That's why our Live Chat displays a Contact Form if your…
Proactive Chat allows the user to trigger a pop-up on the website based on 3 conditions with the aim of stimulating engagement with their customer. For…
We’re delighted to be in a position to make our next generation AI available to eDesk customers on a phased basis.
Want to save time and deliver truly great customer responses? eDesk's intelligent AI Composer uses ChatGPT technology to instantly change the…
Maximize the benefits of AI with eDesk’s efficient and intelligent response features; Agent Assist and HandsFree which will suggest the perfect,…
